Operational
Status
Support channels are open and ready for customer requests.
SFM Support Center
Need help? Let’s get you back to performing.
Get help with orders, downloads, licenses, installation, Yamaha/Korg/Roland compatibility and SFM tools. Send your order details and we will guide you step by step.
Business Hours
09:00 – 22:00, Mon–Sun, GMT+7. Vietnamese and English support available.
Best Contact Method
For urgent download or setup issues, use phone, WhatsApp, Zalo or Viber.
Local Smart FAQ Bot
Ask the SFM AI Support Assistant.
This local assistant answers common questions in English instantly. It is now trained with SFM tutorial links for Yamaha, Korg and file installation support.
Download links
Orders & account
Yamaha tutorials
Korg Pa5X tutorials
File formats
Installation help
SFM AI Support Assistant
English FAQ mode • 35 tutorials + product finder
Online
Direct Contact
Choose your support channel.
Use the fastest channel for your situation. Include your order ID or product name when you message us.
Priority contact
Messaging apps
For best results, send screenshots, product name, order ID and your keyboard model.
Support Flow
Fast help in three steps.
Send your order detail
Share your order ID, product name, keyboard model and the exact problem you are facing.
We check compatibility
SFM reviews your pack, file type, keyboard series and download status before giving instructions.
Follow guided steps
Receive clear setup steps for loading files, checking formats, or recovering your download.
Before You Message
Prepare this information.
Order IDHelps us find your purchase quickly.
Product nameExample: Yamaha PSR-SX pack or Korg SET.
Keyboard modelExample: Genos2, SX900, Pa5X, E-A7.
ScreenshotShow the error, folder or file you are asking about.
FAQ
Common support questions.
When do I receive my download link?
Your download appears after payment and is stored in your account. You can also contact us if you need the link sent by email.
Can you help me choose the right pack?
Yes. Send your keyboard model and the type of music you play. We will suggest the most suitable product.
Do you support Yamaha, Korg and Roland?
Yes. SFM focuses on Yamaha, Korg and Roland keyboard content, plus related tools and workflows.
Will you ask for my password or card details?
No. For security, SFM will never ask for your password or full card details.
Ready to contact support?
Send your order information and keyboard model. We will help you choose, download or install the correct files.